Client hasn't paid: what to say email
When a client is silently late, the objective isn't to vent — it's to get a date out of them. This email makes 'reply with a payment date' the path of least resistance.
When to send it: Firm touch designed to extract a payment date.
Drafted at tonefirm
Subject: {{invoice_number}} — can you confirm a payment date?
Hi {{client_name}},
This is a firm note about invoice {{invoice_number}} for {{amount}}, due {{due_date}}.
{{personal_touch}}
If something needs changing, reply here — I'll sort it today. Otherwise I've marked {{invoice_number}} for settlement.
Best,
{{sender_name}}client has not paidcustomer not paying invoicewhat to say when client doesn't pay